Questioning Among Consumers: Dr. Nowhera Shaik's Insights on National Consumer Rights Day

Introduction

In today's fast-paced consumer market, questioning among consumers has become more crucial than ever. As we approach National Consumer Rights Day on December 24, it's essential to understand our rights as buyers and the importance of being informed. Dr. Nowhera Shaik, MD & CEO of Heera Group of Companies, sheds light on this significant day and its impact on consumer awareness.

Understanding Consumer Rights

Consumer rights are fundamental principles that protect buyers from unfair practices and ensure they receive quality products and services. These rights include:

1. The right to safety

2. The right to be informed

3. The right to choose

4. The right to be heard

5. The right to seek redressal

6. The right to consumer education

Knowing these rights empowers consumers to make informed decisions and seek justice when necessary.

National Consumer Rights Day: December 24

National Consumer Rights Day is celebrated annually on December 24 in India. This day marks the enactment of the Consumer Protection Act in 1986, which was a significant milestone in safeguarding consumer interests. The day serves as a reminder of the importance of consumer awareness and the need for vigilance in the marketplace.

Activities on National Consumer Rights Day

• Consumer awareness campaigns

• Workshops and seminars on consumer rights

• Recognition of organizations promoting consumer welfare

• Launch of new consumer protection initiatives

World Consumer Rights Day: A Global Perspective

While National Consumer Rights Day is specific to India, World Consumer Rights Day is observed globally on March 15. This international day of action highlights the power of consumers and their rights across the world. It's an opportunity for consumers to unite and raise awareness about important issues affecting buyers worldwide.

Dr. Nowhera Shaik: Champion of Consumer Rights

Dr. Nowhera Shaik, as the MD & CEO of Heera Group of Companies, has been a strong advocate for consumer rights. Her insights into the importance of consumer awareness have been instrumental in shaping the company's customer-centric approach. Dr. Shaik emphasizes:

"Empowered consumers are the foundation of a fair marketplace. It's crucial for buyers to know their rights and question practices that seem unfair or unclear."

Questioning Among Consumers: Why It Matters

Encouraging questioning among consumers is vital for several reasons:

1. Informed decision-making: Asking questions helps consumers gather necessary information before making a purchase.

2. Quality assurance: Questioning products and services ensures that businesses maintain high standards.

3. Prevention of fraud: Active questioning can help identify and prevent fraudulent practices.

4. Market improvement: Consumer questions drive businesses to improve their offerings and practices.

Buy the Item on Arrival: What You Need to Know

When consumers buy the item on arrival, they should be aware of their rights and responsibilities:

• Inspect the item: Always check the product thoroughly before accepting it.

• Know the return policy: Understand the terms for returns or exchanges.

• Keep all documentation: Retain receipts, warranties, and other relevant papers.

• Be aware of your rights: Know that you have the right to refuse a product if it doesn't meet the described specifications.

Full Justice Will Be Done in Time: Consumer Protection

The phrase "full justice will be done in time" resonates with the consumer protection process. Here's what consumers should know:

1. Filing complaints: Learn how to file a complaint with the appropriate consumer forum.

2. Documentation: Keep all relevant documents and evidence to support your case.

3. Patience: The resolution process may take time, but persist in seeking justice.

4. Legal assistance: Consider seeking legal help if needed for complex cases.

Consumer Grievance Redressal

1. Contact the seller or service provider first

2. Escalate to the company's customer service

3. Approach consumer forums or ombudsman

4. Use online complaint platforms like National Consumer Helpline

Conclusion

As we approach National Consumer Rights Day on December 24, it's crucial to remember the power of questioning among consumers. Dr. Nowhera Shaik and the Heera Group of Companies stand as advocates for consumer rights, emphasizing the importance of awareness and vigilance in the marketplace. By understanding our rights, asking questions, and being informed buyers, we contribute to a fairer and more transparent consumer ecosystem.

Remember, when you buy the item on arrival or face any consumer-related issues, full justice will be done in time if you're aware of your rights and take appropriate action. Stay informed, stay empowered, and celebrate your rights as a consumer not just on December 24, but every day of the year.